FAQ

Frequently Asked Questions

  • What is Theraworx Protect?

    Theraworx Protect is a topical immune health system used to manage healthcare-associated risks. It can be used in a variety of applications, including ICU bathing, pre-surgical bathing, post-operative care, total-body bathing, daily urinary health, and as an enhancement to hand hygiene protocols. Non-cytotoxic and non-irritating, Theraworx Protect is safe for the stratum corneum, mucosa, face, and perineum.

  • What is Theraworx Protect used for?

    Theraworx Protect is used to manage healthcare-associated risks. It can be used in a variety of applications, including ICU bathing, pre-surgical bathing, post-operative care, total-body bathing, daily urinary health, and as an enhancement to hand hygiene protocols.

  • Where can Theraworx Protect be applied?

    Theraworx Protect is a non-toxic, non-irritating solution that can be applied to multiple skin types and anywhere on the body—even the face, perineum, and mucous membranes.

  • What is S.M.A.R.T.?

    S.M.A.R.T. is our simple approach to managing healthcare-associated risks. Using our Theraworx Protect Topical Immune Health System, S.M.A.R.T. harnesses the power of a patient’s skin defense system, staging them for better outcomes. Learn more about our S.M.A.R.T. approach.

  • What is the U-Pak?

    The U-Pak is our newest Theraworx Protect system clinically proven to promote daily urinary health in those suffering from recurring urinary tract infections. Get more details.

  • Is Theraworx Protect clinically proven?

    Yes, Theraworx Protect has been evaluated in 42 clinical studies with extensive peer review acceptance. If you are a healthcare professional and would like to inquire about our research and clinical trials regarding Theraworx Protect, please contact us.

  • How does Theraworx Protect work?

    Theraworx Protect is a topical immune health system that harnesses the power of a patient’s skin defense system to manage healthcare-associated risks. Learn more about our S.M.A.R.T. approach.

  • What is the microbiome?

    The skin microbiome is the ecological community of commensal, symbiotic, and pathogenic microorganisms that exist within the stratum corneum. Find out the role of a healthy microbiome and stratum corneum in managing healthcare-associated risks.

  • What is the active ingredient in Theraworx Protect?

    Theraworx Protect is not a drug and does not have a single active ingredient that accounts for the positive results. We have a synergistic, patented formulation including 15 ingredients, designed to optimize the skin’s outer layer, which is responsible for several key protective functions.

  • What are the delivery systems available with Theraworx Protect?

    Theraworx Protect is available in a wide range of delivery systems, including spray, foam, full-body bathing cloths, and our newest application—the U-Pak, indicated to promote daily urinary health in those suffering from recurring urinary tract infections. Learn more about our product line.

  • How do I purchase Theraworx Protect?

    Check with your hospital’s group purchasing organization (GPO) or distribution partner for ordering details. Or, call 877-677-2723 to speak to your local Theraworx Protect representative.

    If you’re interested in purchasing Theraworx Protect products for household, school, and sports use, you can buy them here.

  • Can I use this as a hand sanitizer?

    Theraworx Protect advanced hygiene can be used in the same manner as hand sanitizers to support the antimicrobial barrier of the skin. What’s more, it’s safe to use on the face, too, including around the “T-zone”— the eyes, nose, and mouth.

  • What is your refund policy?

    We offer a 30-day money back guarantee with proof of purchase on orders made directly from Avadim Health, Inc. If you’re not happy with your purchase, we will provide you with a full refund minus shipping and handling. Simply contact our customer service department at [email protected] or 877-677-2723 within 30 days of receiving your product, and provide the following information:

    • Your order number
    • Your name, address and phone number
    • Why you are not satisfied with the product

    NOTE: Refunds apply only to purchases made from Avadim Health, Inc. If you purchased from a store or pharmacy, please contact the retailer regarding their refund or exchange policy.

  • Can the U-Pak prevent UTIs?

    The U-Pak can be part of a daily personal hygiene routine that supports urinary health for those suffering from recurring UTIs.

  • Can someone who gets very few or no UTIs at all use the U-Pak?

    Yes, anyone can use the U-Pak as part of a daily personal hygiene routine. The U-Pak is a clinically proven hygiene solution that can help support urinary health.

  • What is the active ingredient in the U-Pak?

    The U-Pak consists of Theraworx Protect foam and wipes. Our Theraworx Protect formulation does not have a single active ingredient. It is not a drug but a cleansing solution containing 15 safe and gentle ingredients that work together to produce the positive results patients and customers are experiencing.

  • What is your refund policy?

    We offer a 30-day money back guarantee with proof of purchase on orders made directly from Avadim Health, Inc. If you’re not happy with your purchase, we will provide you with a full refund minus shipping and handling. Simply contact our customer service department at [email protected] or 877-677-2723 within 30 days of receiving your product, and provide the following information:

    • Your order number
    • Your name, address and phone number
    • Why you are not satisfied with the product

    NOTE: Refunds apply only to purchases made from Avadim Health, Inc. If you purchased from a store or pharmacy, please contact the retailer regarding their refund or exchange policy.

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